Frequently Asked Questions (FAQs)
Ordering
How do I place an order?
You can place an order directly through our website by selecting your chosen items and completing the checkout process. Once your order is confirmed, you’ll receive an email with your order details.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact us as soon as possible. If your order has not yet been dispatched, we’ll do our best to assist. Once an order has been dispatched, changes or cancellations may not be possible.
Delivery
Do you deliver across the UK?
Yes, we offer delivery across most areas of the UK. Delivery options and charges will be shown at checkout.
How long does delivery take?
Delivery times vary depending on the item and your location. Estimated delivery times will be provided at checkout and in your order confirmation email.
Will I receive delivery updates?
Yes, once your order has been dispatched, you’ll receive tracking information or delivery updates where available.
Products
Are your products assembled or flat-packed?
Some of our furniture is delivered flat-packed for ease of transport, while other items arrive fully assembled. This information is clearly stated on each product page.
Do you offer warranties or guarantees?
Many of our products come with a manufacturer’s warranty. Any warranty details will be listed on the product description where applicable.
Returns & Refunds
What is your returns policy?
If you change your mind, you can return eligible items within 14 days of receiving your order, in line with UK Consumer Contracts Regulations. Items must be unused and in their original packaging.
How do I request a return or refund?
Please contact our customer support team with your order number and reason for return. We’ll guide you through the next steps.
What if my item arrives damaged or faulty?
If your item arrives damaged or develops a fault, please contact us as soon as possible. We’ll arrange a replacement, repair, or refund in accordance with your statutory rights.
Payments
What payment methods do you accept?
We accept major debit and credit cards and other secure payment methods available at checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways to protect your information.
Customer Support
How can I contact HomeStartFurniturePlace?
You can reach us via email or through our Contact Us page. Our customer support team is available during our listed business hours.
How long does it take to receive a response?
We aim to respond to all enquiries within 24–48 working hours.
Privacy & Data Protection
How do you use my personal information?
We only use your personal information to process orders and provide customer support. All data is handled securely and in accordance with UK GDPR and our Privacy Policy.